Frequently asked questions

Frequently asked questions

Eyecare at home Eye Examination FAQs

Have a look through some of the most frequently asked questions. Simply click on the bar for the answer. If you can’t find what you are looking for, please contact us.


How often should I have an eye test?

For most people, it’s advisable to have an eye test every two years, but it’s best to attend earlier if any eye problems occur or if advised by your optometrist.

Do I qualify for a Free NHS funded eye examination?

If you are unable to visit an optician unaccompanied due to a physical or mental illness, then you could qualify for an eye test at home. You can see if you’re eligible here.

Are private self-funded home eye examinations available?

We provide full comprehensive eye examinations, in the comfort of your home without High Street clinic time constraints, for a fee of £55.00. For details of our private home service please phone or email us today.

Can an eye test be undertaken in a hospital?

We are only able to offer a private eye examination in hospital, as this service does not qualify for NHS funding.

How long should an eye examination take?

It depends on the nature of a patient. Typically, an eye examination could take 20 – 30 minutes. The actual examination time will be appropriate to the individual’s circumstance. An unexpected extended examination time or a referral requirement is “no problem”, as we have time. We do not work within the limitations of the high street with its clinic time constraints.

If I have had an eye examination already can I just have spectacles dispensed?

Yes, but we must have sight of a valid spectacle prescription to provide you with a spectacle dispensing service. For details of our home dispensing service please contact us.

Lenses in my spectacles are scratched. Is it possible to get them polished or will I have to get new lenses?

It’s not possible to polish lenses to remove scratches without altering the power of the lens, so you would need to order new lenses. You could add a scratch-resistant coating to your lenses – next time you buy a new pair, or your spectacles re-glazed.

What can I do about dazzle from headlights at night?

Anti-reflection coating on your lenses will greatly reduce reflections and glare. In addition, make sure that your spectacles and your windscreen are clean. Dirt or grime will scatter light and encourage glare and dazzle making driving difficult.

I have problems with glare in bright sunlight. How can I minimise this?

Your dispensing optician can prescribe lenses to make this less of a problem. Tinted and photochromic lenses – which react by darkening in bright light – might be helpful. Problems with glare often worsen with age and can be associated with the development of cataracts.

What are the advantages and disadvantages of high index spectacle lenses?

The advantages of this type of material are that it is thinner than standard plastic and so it is usually lighter. Its main disadvantage is that the lens can be more reflective than conventional lenses, but this can be more than overcome with an anti-reflection coating.

How long will it take for glasses to be delivered?

We’ll deliver and fit your new spectacles promptly, normally within two weeks – a quicker direct delivery can be arranged for urgent broken spectacle replacements.

Are your questions still not answered? Please contact us and we will be pleased to help with any enquiry you may have.

To find out if you are eligible for a free home eye examination, please click here.


You can view all of our policies by clicking on the following links:

Chaperone Policy

Cookie Policy

Domiciliary Policy

Freedom of Information Act

Infection Control Policy

Lone Working Policy

NHS Eyecare Services Leaflet

Privacy Policy

Safeguarding Mental Capacity Act and Deprivation of Liberties Policy

Service User Consent Policy

On entry to your home we will use:

FACE MASKS (Grade II) and provide you with one if needed.
Cover our feet with DISPOSABLE OVERSHOES.

We will provide and use our own soap and hand towel and wash our hands.

For your Eye Examination and spectacle dispense we will:

Spray - sanitise all equipment and spectacle frames before handing them to you.

Covering Essex, Suffolk & Cambridgeshire

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